Refund policy

Warranties

For all warranty claims, please ensure you have your proof of purchase and that the faulty product is within the applicable manufacturer’s stated warranty period. Where a warranty applies, Livora Home will assess the item and, unless otherwise stated, the warranty remedy is limited to repair or replacement.

All products that require installation must be installed by a licensed plumber, electrician, or appropriately qualified tradesperson (as applicable) in accordance with Australian standards and regulations. If you are making a warranty claim, we may request evidence that the product was installed by a licensed tradesperson.

Livora Home is not responsible for labour or call out costs associated with removing or installing products, unless required under Australian Consumer Law.

This policy operates in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

 

 

Goods Damaged in Transit

Accidents can happen in transit. If your order arrives damaged, please contact us as soon as possible so we can assist.

Email: info@livorahome.com.au
Please include photos of the damage, the packaging, and the shipping label so we can begin the replacement process.

 

 

Returns

Please choose your items carefully.

If a product is no longer required or you have changed your mind, you have 30 days from the date you receive the goods to request a return. Returns must be sent to our warehouse address below. If your return request falls outside this period, the return request may be declined.

Return Address
Livora Home
Unit 57/62 Cosgrove Rd, Strathfield South NSW 2136

Change of mind return conditions

  • Items must be unused, uninstalled, and in their original packaging with all accessories and included parts.

  • Items must be in resalable condition.

  • A 30% restocking fee applies for change of mind returns or items no longer required.

  • Change of mind returns are processed as store credit, valid for up to 12 months from the date of issue.

  • The customer is responsible for arranging and paying for return delivery.

Non returnable items

  • Made to order, custom made, or altered products cannot be returned for change of mind.

 

 

Faulty Items and Australian Consumer Law

If an item is faulty, not as described, or does not perform as expected, you may have rights under Australian Consumer Law. Depending on the issue, you may be entitled to repair, replacement, or refund. Restocking fees do not apply to valid returns for faulty items.

 

 

Procedure

To request a return or make a warranty claim, please contact us first so we can confirm the next steps.

Email: info@livorahome.com.au
Phone: 1800 272 828
Open: Monday to Friday, 9am to 5pm

Please provide:

  • Your invoice or order number

  • The reason for the return or warranty claim

  • Supporting evidence (such as photos or videos)

  • For warranty claims, any installation evidence if requested (for example, installer details or invoice)

Please do not send items back until you have received return instructions from our team.

 

 

Liability

To the extent permitted by law, Livora Home is not liable for any indirect or consequential losses arising from the use of our website or products. Nothing in this policy is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law or any other applicable law.

 

 

Governing Law

Any dispute relating to the terms and conditions between Livora Home and the customer shall be governed by the laws of New South Wales, Australia.